Retail Sales Associate

FIGS • Aventura, FL

7d

About The Position

FIGS is seeking a Community Hub Associate to represent the brand and combine customer service with back-of-house operations. Reporting to the Community Hub Store General Manager, the associate works on the sales floor and in the stockroom to support the holiday season and create a seamless shopping environment. The role includes helping customers find products, sharing FIGS’ brand story, supporting transactions and in-store events, maintaining product displays and inventory, and following store safety procedures.

Requirements

• Previous retail and/or stockroom experience with a focus on customer service.
• Strong interpersonal skills and effective communication with customers and team members.
• Ability to unpack, organize, and lift inventory weighing 5–50 lbs.
• Ability to walk an average of 12,000 steps per shift.
• Basic computer skills and retail math knowledge.
• Experience with POS systems; Shopify is preferred.
• Action-oriented and detail-focused, with the ability to manage multiple tasks in a fast-paced environment.
• Availability to work Black Friday and from the second week of December through the end of the holiday season.
• Comfort in a fast-paced, ever-changing environment.
• Ability to embody the FIGS brand ethos.
• A positive attitude and ability to boost positive vibes.

Nice To Haves

• Experience with Shopify POS systems.

Responsibilities

• Greet and assist customers, providing product knowledge and guidance on FIGS styles, colors, and sizes.
• Share FIGS’ brand story and mission with visitors and foster connections with the healthcare-focused community.
• Support purchases, returns, and exchanges, and assist with online orders placed in-store.
• Collaborate in planning and executing in-store events and initiatives.
• Organize and maintain the sales floor, keeping products stocked and displays aligned with FIGS standards.
• Receive, inspect, and organize inventory, and maintain an efficient and orderly stockroom.
• Assist with inventory counts, identify replenishment needs, and communicate them to the leadership team.
• Follow store safety protocols and help maintain a safe, secure environment for team members and customers.
• Report potential issues or inventory concerns to management.

Benefits

• FIGS Employee Stock Purchase Plan with a discount when voluntarily purchasing FIGS stock; benefits described as available only to full-time employees.
• Comprehensive benefits and perks package focused on well-being, including premium medical, dental, and vision coverage.
• Access to wellness services through Breethe and Classpass.
• 100% FIGS-sponsored life insurance and disability insurance.
• 401(k) program with company matching up to the first 6% of the employee’s contribution.
• Parental leave and meaningful time away for baby bonding, new-parent care meals, and a transition back to work for primary caregivers.
• Personalized discount code for 50% off FIGS products and a separate code for family and friends to receive 25% off site-wide.
• Access to FIGS Vet and discounted pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed