Retail Sales Associate

Pyramid Global Hospitality•La Quinta, CA

20h

About The Position

The Retail Associate welcomes guests to the resort’s retail shops, helps them find merchandise that fits their needs, and processes purchases accurately. The associate keeps the sales floor organized and well stocked and takes ownership of guest requests, from locating a particular size to finding a gift within a guest’s budget. The role involves assisting guests with merchandise selection, explaining product details, processing purchases and returns, maintaining inventory and displays, addressing guest concerns, and completing opening and closing duties. The associate follows resort procedures for room charges, cash handling, and loss prevention, and protects guest payment information. The position requires standing and walking for extended periods, bending and reaching to stock shelves, and lifting or carrying merchandise and supplies between the stockroom and sales floor. Schedules may include evenings, weekends, and holidays based on resort operations.

Requirements

Clear communication and attentive listening skills to assist guests in person and by phone.
Basic math skills to verify prices, apply authorized discounts, count change, and reconcile transactions.
Ability to learn the merchandise assortment and use point-of-sale and inventory systems accurately.
Attention to detail when handling payments, checking stock, and arranging displays.
Ability to prioritize guests during busy periods and coordinate with coworkers to keep the register and sales floor covered.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, bend and reach to stock shelves, and lift or carry merchandise and supplies between the stockroom and sales floor.

Nice To Haves

Previous experience in retail sales, cashiering, or guest service is preferred.
Experience in a resort gift shop, boutique, or specialty store is desirable.

Responsibilities

Greet guests promptly, offer assistance, and give them space to browse.
Ask questions to understand what guests are looking for and recommend items suited to their preferences, occasion, or budget.
Explain product features, sizing, pricing, and care instructions.
Check stock when an item is missing from the sales floor and offer alternatives when it is unavailable.
Process purchases, returns, and exchanges using the point-of-sale system and resort procedures.
Verify guest information before posting authorized room charges.
Confirm prices and discounts, provide receipts, and package purchases with care.
Receive, count, tag, and replenish merchandise.
Check deliveries against inventory records and report discrepancies or damaged items to the retail leader.
Keep displays tidy, prices visible, and aisles clear; refold and rehang merchandise, maintain fitting rooms where applicable, and prepare promotional displays as directed.
Listen to guest concerns, explain available options, and involve a retail leader when approval is required.
Follow up with guests when checking stock or resolving pricing questions.
Complete assigned opening and closing duties, including preparing the register, balancing the cash drawer, and securing merchandise.
Follow cash-handling and loss-prevention procedures and protect guest payment information.