Retail Sales Associate

EZCORP • Knoxville, TN

10d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn store in Knoxville, Tennessee. The role offers customer-facing retail work in a fast-paced environment, with a structured career path and opportunities to develop skills and advance. New hires begin as trainees in a five-week paid training program; successful completion leads to a $0.50-per-hour raise and promotion to Pawnbroker. Employees can pursue a Pawnbroker Certification Program for an additional $1 per hour, advance to Lead Pawnbroker (Shift Leader), and later apply for Assistant Manager, which includes a six-month training program.

The associate assists customers with sales and pawn transactions involving items such as jewelry, electronics, and musical instruments. The role focuses on providing a friendly, courteous, and respectful customer experience and reaching mutually satisfying agreements with customers. Pay is based on experience, with a stated range of $14 to $15 per hour, and the position offers monthly bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, positive, outgoing, and strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent customer service in person and over the phone.
• Interact with customers to assist with sales and reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED