Retail Sales Associate

Caesars Entertainment•Westlake, LA

12d

About The Position

The Retail Sales Associate delivers exceptional guest service while promoting and selling retail merchandise in the Gift Horse. The role assists guests with purchases, operates cash registers, processes transactions accurately, maintains merchandise displays, replenishes inventory, and keeps the retail outlet clean, organized, and well-stocked. The associate may work across multiple retail outlets and locations as assigned and must follow company, departmental, and regulatory policies, procedures, and standards.

Requirements

High school diploma or equivalent preferred.
A minimum of one year of retail sales, cashiering, customer service, or related experience preferred.
Knowledge of cash register and point-of-sale (POS) systems preferred.
Strong guest service and interpersonal communication skills.
Ability to read, write, and communicate effectively in English.
Ability to accurately handle cash and complete retail transactions.
Ability to learn and communicate information about merchandise, promotions, loyalty programs, and property amenities.
Strong attention to detail and organizational skills.
Ability to maintain professionalism and confidentiality in a regulated gaming and hospitality environment.
Integrity, dependability, and accountability.
Ability to work independently and collaboratively as part of a team and represent the organization positively.
Ability to stand and walk for extended periods; bend, crouch, reach, twist, and perform repetitive motions.
Ability to lift, push, pull, and carry up to 50 pounds, including lifting merchandise overhead and climbing ladders for stocking.
Manual dexterity to operate cash registers and other equipment.
Ability to respond to visual and verbal cues and move throughout the work area as needed.
Ability to work in an environment that may include noise, crowds, and areas where tobacco products are used.

Nice To Haves

High school diploma or equivalent.
At least one year of retail sales, cashiering, customer service, or related experience.
Knowledge of cash register and point-of-sale (POS) systems.

Responsibilities

Provide friendly, courteous, and professional service to guests and team members in accordance with company service standards and Spotlight initiatives.
Greet and assist guests to create a welcoming and positive shopping experience.
Maintain a positive, enthusiastic, and professional demeanor.
Promote merchandise and increase sales through suggestive selling and recommendations of complementary products and services.
Operate cash registers and accurately process cash, credit card, and other payment transactions.
Complete cashier-related paperwork and balance cash drawers at the end of each shift.
Monitor retail floor activity to help ensure the security of merchandise, guests, and team members.
Answer incoming phone calls, provide information, and direct callers to appropriate departments as needed.
Inform guests about retail offerings, property events, promotions, restaurants, hotel amenities, and loyalty programs.
Receive, unpack, organize, fold, and stock merchandise deliveries.
Replenish merchandise displays and maintain appropriate inventory levels throughout the outlet.
Monitor inventory and communicate stock needs, guest feedback, and customer trends to supervisors.
Maintain the cleanliness, organization, and presentation of the retail outlet and merchandise displays.
Perform duties across multiple retail outlets and locations as assigned.
Follow company, departmental, and regulatory policies, procedures, and standards.
Perform other duties as assigned.