Retail Sales Associate, Hilldale - Flex

Macy's • Madison, WI

5d • Onsite

About The Position

As a Retail Selling Colleague, the Retail Sales Associate combines results-driven selling with genuine hospitality to create memorable shopping experiences. The associate learns about customers’ needs, provides personalized recommendations, shares product and service information, and works toward sales goals through customer engagement and effective selling behaviors. The position is more than cashiering: it centers on customer service, building trust and loyalty, and working collaboratively to create welcoming experiences.

The associate helps maintain a clean, organized, and inviting shopping space. Daily work includes preparing the sales floor, learning about new arrivals, popular products, trends, and promotions, engaging customers, recovering the sales floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. Associates share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you.

Hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week. All schedules include weekend shifts. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Willingness to meet daily sales goals and engage with customers.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities.
• Ability to work independently and contribute to team dynamics.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Provide warm, personalized customer service and create positive shopping experiences.
• Understand customer needs and recommend relevant products and services.
• Engage customers and use effective selling behaviors to achieve sales goals.
• Share information about products, new arrivals, trends, promotions, and the Loyalty program.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms.
• Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Process register transactions using electronic devices and cash registers as needed.
• Collaborate with colleagues and support the team in serving customers and the community.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed