Retail Sales Associate

2020 Companies•Irving, TX

20d•Onsite

About The Position

Represent Reliant Energy at retail stores, kiosks, and event locations by engaging customers, promoting electricity plans, and driving new enrollments. The role involves helping customers identify suitable energy solutions, understand products and services, and make informed selections. The position offers paid training, base pay with uncapped commissions, and opportunities for career growth through internal promotions. Associates are expected to meet sales goals, maintain accurate sales and activity records, provide professional customer service, and keep their workstation or kiosk clean and presentable. The work may involve event setup and teardown, travel to event locations, and a flexible schedule that includes evenings, weekends, and holidays as needed.

Requirements

High school diploma or equivalent.
At least six months of prior sales, retail, telecommunications, or marketing experience.
Strong communication, presentation, interpersonal, and problem-solving skills.
Knowledge of products and services.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to multitask.
Commitment to integrity and customer satisfaction.
Ability to maintain customer confidentiality.
Reliable transportation and willingness to travel to event locations.
Availability to work evenings, weekends, and holidays as needed.
Ability to perform physical tasks such as lifting and event setup and teardown.

Nice To Haves

Experience in retail or event sales, or event marketing.

Responsibilities

Promote Reliant electricity plans and services to consumers.
Help customers find ways to lower their energy costs and select products or services that meet their needs.
Identify customer needs, answer questions, provide product information, and handle objections.
Build strong relationships with customers and teammates.
Sell products and services in retail stores, kiosks, and event environments.
Maintain professional interactions with customers and fellow employees.
Meet or exceed personal sales goals and established monthly or weekly sales quotas.
Welcome customers, offer assistance, and direct them to displays as appropriate.
Build customer confidence while helping customers make selections.
Accurately document and report sales and communicate activity to Retail Operations.
Keep the workstation or kiosk clean, organized, functional, and presentable.
Submit paperwork completely and accurately.
Contribute to team goals and collaborate with teammates.
Attend work regularly and promptly.
Maintain customer confidentiality.
Complete physical tasks such as event setup and teardown.