Retail Sales Associate

EZCORP • Houston, TX

12d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also described as a Retail Customer Service Representative (Pawnbroker), for its EZPawn store at 5602 Mykawa, Houston, Texas 77033. The position offers pay based on experience, from $11.00 to $15.00 per hour. Team Members interact with customers in person and by phone, support sales and pawn transactions, and help create a friendly, courteous, and respectful store environment. The role offers a structured career path, including paid trainee training, Pawnbroker certification, and opportunities to advance to Lead Pawnbroker (Shift Manager) or Store Manager in Training.

New hires can begin as a Trainee in a five-week paid training program and receive a $0.50 raise and promotion to Pawnbroker after completing it. Team Members can pursue the Pawnbroker Certification Program for an additional $1 per hour and may advance to Lead Pawnbroker or a Store Manager in Training position, which includes a 12-week training program.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent service in person and over the phone.
• Interact with customers to reach mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Provide a friendly, courteous, and respectful environment.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance; no-cost medical insurance for the Team Member when selecting the UnitedHealthcare Choice Plan.
• Competitive wages based on experience, with opportunities to increase pay and position.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program for Trainees.
• Pawnbroker Certification Program offering an additional $1 per hour upon completion.
• Great working hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED