Retail Sales Associate

EZCORP • Moore, OK

7d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its Moore, Oklahoma location. The role offers a structured career path in a fast-paced retail environment, beginning with a five-week paid training program. Upon completion, trainees receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue into the Pawnbroker Certification Program for an additional $1 per hour, pursue promotion to Lead Pawnbroker (Shift Leader), and later apply for Assistant Manager, which includes a six-month training program.

The position involves daily customer interaction and helping customers reach mutually satisfying agreements regarding pawn items, including jewelry, electronics, and musical instruments. Team members provide a friendly, courteous, and respectful customer-service experience. Pay is based on experience, from $13.50 to $14.50 per hour, with monthly uncapped bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as a member of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet and interact with customers in person and by phone.
• Provide excellent customer service in a friendly, courteous, and respectful manner.
• Help customers reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED