Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate, also described as a Retail Customer Service Team Member or Pawnbroker, for its EZPawn store in Birmingham, Alabama. The role offers a career path beginning with a five-week paid training program. Upon completing the program, trainees receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees can continue into a Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) position, and eventually apply for an Assistant Manager role that includes a six-month training program. The associate serves customers in person and by phone, helps with sales, and works with customers toward mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. The role is part of a customer service team responsible for maintaining a friendly, courteous, and respectful store environment. Pay is listed as $14 to $15 per hour based on experience, with monthly uncapped bonus potential based on store and individual performance.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Self-motivation, a positive and outgoing personality, and a strong work ethic.
- Ability to pass a criminal background check and drug test after a conditional offer.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual ability.
Responsibilities
- Greet and interact with customers in person and by phone.
- Provide excellent customer service in a friendly, courteous, and respectful environment.
- Assist with sales and customer agreements involving pawn items.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Adhere to company policies, procedures, and regulations.
Benefits
- Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Paid time off.
- Holiday pay.
- Store discount.
- Five-week paid training program.
- Career development and advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
