Retail Sales Associate

VICI•Walnut Creek, CA

12d•$19 - $21

About The Position

As a Retail Sales Associate at VICI, you will deliver an exceptional customer experience while driving sales and supporting daily store operations. You will assist customers with product selection, build customer relationships, maintain an organized and welcoming store environment, and contribute to store sales goals. The ideal candidate is customer-focused, enthusiastic, and motivated to create a positive shopping experience while representing the company’s brand and values. VICI is a fashion destination for the modern woman, offering women’s apparel, accessories, footwear, and handbags. Founded in 2012 as a family-owned business, the company has grown its online and social presence and retail footprint, with stores in Nashville, Fairfield, California, and Walnut Creek. VICI values creativity, collaboration, and a shared commitment to exceptional products and customer experiences.

Requirements

Passion for fashion and delivering excellent customer service.
Goal-oriented, proactive, and positive attitude.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment, manage multiple priorities, and adapt to change.
Ability to work as part of a team and independently.
Strong problem-solving skills and initiative.
High level of personal and professional integrity.
Ability to prioritize tasks based on business needs.
Standing for extended periods and frequent customer interaction.
Occasionally lift up to 25 pounds.

Nice To Haves

Retail or fashion industry experience.
High school diploma or equivalent.
Customer service or sales experience.

Responsibilities

Meet or exceed sales goals and expectations.
Create an exceptional customer experience that leaves a lasting impression.
Identify customer needs and provide styling options and tips.
Pursue individual and team goals with ambition and passion.
Follow all store policies and procedures.
Represent the VICI brand.
Maintain sales-floor cleanliness and a clean, organized, aesthetically pleasing store environment.
Maintain product presentation to high visual standards and replenish merchandise.
Work with a sense of urgency and with minimal supervision as needed.
Stay up to date on current fashion trends and VICI styles.
Process shipments efficiently by unboxing, steaming, folding, and merchandising products on the sales floor.
Greet and assist customers while building relationships.
Place and encourage online orders for customers when products are out of stock.
Capture customer email addresses and phone numbers at checkout.
Create social media content as requested by the Marketing Team.
Perform other duties as assigned in support of the company’s success.