Retail Sales Associate

EZCORP•Laredo, TX

1d•Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its El Bufalo store in Laredo, Texas. The role offers a career path in a fast-paced retail environment, beginning with a five-week paid training program. Successful completion leads to a $0.50 raise and promotion to Pawnbroker. Employees may continue through a Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) role, and apply for Assistant Manager, which includes a six-month training program. The position involves daily customer interaction, assisting with sales, and reaching mutually satisfying agreements concerning pawn items such as jewelry, electronics, and musical instruments. Team members are expected to provide a friendly, courteous, and respectful customer experience. Pay is based on experience, with opportunities for pay increases and monthly uncapped bonuses based on store and individual performance.

Requirements

High school diploma or GED.
Customer service, cashier, or retail experience.
Excellent communication and interpersonal skills.
Self-motivated, positive, outgoing, and strong work ethic.
Ability to work independently and as part of a team.
Ability to multitask.
Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
Sales background.
Bilingual.

Responsibilities

Greet and interact with customers in person and on the phone while providing excellent customer service.
Assist customers with sales and mutually agreeable transactions involving pawn items.
Process sales, loans, and extensions.
Perform store opening and closing duties.
Adhere to company policies, procedures, and regulations.