Retail Sales Associate

Verizon•La Mesa, CA

2d•Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a retail team to drive sales and help customers find technology products and services that meet their needs. The role involves creating customer connections, understanding needs through questions, recommending complete solutions, and closing sales with clear communication. You will also receive ongoing training and develop skills in store operations, merchandising, and inventory. The position may include outbound calls and text messages to current Verizon customers and attending Verizon-sponsored events outside the store to build customer relationships. This is an onsite, worksite-based position at a defined location, with 40 scheduled hours per week. The role offers a base pay rate of $18.27 per hour for the location listed, plus commission opportunities. The job description also describes a broader base-pay range of $16.00 to $21.00 per hour and potential annual earnings based on commission and performance; actual compensation varies by geography, hours worked, and performance. Employees may be eligible for premium pay such as overtime, shift differential, and holiday pay, depending on the role. Verizon describes benefits and career development offerings including medical, dental, vision, and other insurance options; a matched 401(k); paid time off and holidays; parental leave; adoption and tuition assistance; product and service discounts; training; and other incentives. Applicants may be required to complete an approximately 19-minute assessment.

Requirements

High school diploma or GED.
At least one year of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays; schedules are provided four weeks in advance.
Openness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

Experience in a commission-based environment.
Demonstrated sales experience communicating with customers to find solutions.
Customer service experience.
Bilingual Spanish preferred.

Responsibilities

Generate retail sales using technology knowledge and customer service.
Understand customers’ needs by building connections and asking questions.
Recommend products and solutions that address customer needs.
Close sales through effective communication and intuitive technology solutions.
Participate in ongoing training and develop skills in operational functions, merchandising, and inventory.
Potentially contact interested current Verizon customers through outbound calls and text messages.
Engage with the community at Verizon-sponsored off-site events to expand the customer base.

Benefits

Medical, dental, and vision insurance.
Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have included travel, gifts, and other rewards.
Five weeks of paid time off, including vacation, holidays, and personal days, as described in the role details.
Paid parental leave: eight weeks for eligible new parents, potentially up to 16 weeks for a birthing parent when paired with short-term disability.
Up to $8,000 per year in tuition assistance.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year, as described in the general benefits section.
Adoption assistance.
Newly hired employees receive up to 15 days of vacation per year, increasing with service.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.