Retail Sales Associate

EZCORP • Houston, TX

1d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also referred to in the posting as a Retail Customer Service Representative or Pawnbroker. The role provides daily customer interaction and involves helping customers buy and sell items and reach mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members provide a friendly, courteous, and respectful customer environment in a fast-paced retail store.

The position offers a structured career path. New hires begin as Trainees in a five-week paid training program and receive a $0.50-per-hour raise and promotion to Pawnbroker upon completion. Team members can continue into a Pawnbroker Certification Program for an additional $1 per hour, pursue Lead Pawnbroker (Shift Manager) opportunities, and apply for Store Manager in Training, which includes a 12-week training program.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and interact with them in person and by phone.
• Provide excellent, friendly, courteous, and respectful customer service.
• Assist customers with sales and reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform opening and closing store duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance (the posting specifies no-cost medical insurance for the team member when selecting the UnitedHealthcare Choice Plan).
• Competitive wages based on experience.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Paid five-week trainee program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED