Retail Sales Associate

EZCORP • Rio Grande City, TX

12d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) at EZPawn in Rio Grande City, Texas. The role offers a structured career path in a fast-paced retail environment, starting with a five-week paid training program. Upon completion, trainees receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees can pursue the Pawnbroker Certification Program for an additional $1 per hour, advance to Lead Pawnbroker (Shift Leader), or apply for an Assistant Manager position that includes six months of training.

The position involves daily customer interactions and helping customers with sales and mutually agreeable transactions involving pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful customer environment. Compensation is competitive and based on experience, with monthly uncapped bonus potential tied to store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, positive, outgoing, and strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Greet and interact with customers in person and by phone.
• Provide excellent customer service in a friendly, courteous, and respectful manner.
• Assist with sales and reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonuses based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program.
• Opportunities for pay increases and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED