Retail Sales Associate

WILD BILLS TOBACCO STAFFING LLC • Coshocton, OH

11d

About The Position

Wild Bill’s Tobacco is seeking a Retail Sales Associate to provide customer service and support the operation of a retail store. The role includes greeting customers, answering phones, understanding customer needs, resolving inquiries, building customer relationships, recommending products, and meeting or exceeding sales goals. Associates participate in product-learning and marketing efforts, maintain store appearance and stock, and follow company policies and procedures.

The position also supports store opening, closing, and daily operations, including cash handling, inventory counts, deposits, paperwork, and transactions. Associates may travel within a 15-mile radius of their home store to cover shifts. The work involves standing on the sales floor for shifts of 4 to 12 hours and may require twisting, bending, squatting, lifting, and reaching overhead, including lifting up to 50 pounds.

Requirements

• Completion of high school or equivalent.
• Must be at least 21 years old.
• Experience in retail environments and customer service.
• Professional, energetic, and positive attitude.
• Excellent written, verbal, and interpersonal communication skills.
• Flexible scheduling availability.
• Ability to stand on the sales floor for shifts ranging from 4 to 12 hours.
• Ability to twist, bend, squat, lift, and reach overhead.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide excellent customer service, including greeting customers, answering phones, and assessing customer needs.
• Answer questions and resolve customer inquiries and concerns.
• Build customer relationships and suggest products.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge.
• Participate in marketing efforts to solicit new business and promote the brand inside and outside the store.
• Assist with retail store functions in compliance with company policies and procedures.
• Keep the store clean and well stocked.
• Follow all company policies and procedures.
• Travel within a 15-mile radius of the home store for shift coverage.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Maintain the appearance of the store, back room, restrooms, and individual work area.
• Build customer confidence by making the experience comfortable and simple while meeting customer needs.
• Assist with other tasks, duties, or projects as assigned by management.
• Open and close the store, including locking doors and setting the alarm.

Benefits

• Health, dental, vision, and life insurance for full-time employees after 60 days of employment.
• 401(k) after 90 days of employment.
• Flexible work schedule.
• Discounts on store products.
• Development and growth opportunities.
• Spiffs (commission).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED