Retail Sales Associate

European Wax Center•Akron, OH

21d•$12 - $17•Onsite

About The Position

The Retail Sales Associate, described in the posting as a Guest Service Associate, is the face of European Wax Center and helps create a welcoming, memorable guest experience. The role educates guests about services, policies, products, and promotions; manages front-desk activities; and contributes to sales, rebooking, and center-wide performance goals. The associate also supports daily operations and helps maintain a clean, organized, welcoming lobby and front desk. Full-time and part-time schedules are available, including evenings and weekends.

Requirements

Warm, genuine, and professional guest-facing manner.
Comfort communicating recommendations and selling without being pushy.
Ability to stay calm and manage a busy front desk with competing demands.
Team-oriented approach and willingness to pitch in.
Availability for evenings and weekends.
Sales experience affects the starting hourly rate, which depends on years of sales experience; no minimum number of years is specified.

Responsibilities

Warmly greet guests with professionalism and genuine enthusiasm.
Educate guests about services, policies, and what to expect during their visit.
Answer phones, manage the reservation book, and respond to guest inquiries.
Educate guests about Wax Pass savings, products, and promotions.
Explain the benefits of waxing frequency and skincare products.
Meet or exceed individual sales and rebooking goals and contribute to center-wide performance targets.
Support opening and closing procedures and daily administrative tasks.
Process transactions accurately and manage guest profiles through the POS system.
Maintain a clean, organized, and welcoming lobby and front desk area.
Participate in ongoing training and team meetings.

Benefits

Competitive hourly base rate starting at $12, depending on years of sales experience.
Performance commissions and bonuses, adding an estimated $3–$7 to the effective hourly rate.
Medical and supplemental insurance for full-time team members working 30 or more hours per week.
401(k) with employer match for all team members, regardless of hours.
Paid time off, with amount varying by role and tenure.
50% off EWC waxing services.
40% off EWC skincare products.
Performance-based STRUT Bucks redeemable toward services and products.
Ongoing training and skill development.
Growth opportunities, including a stated path to advancement.