Retail Sales Associate

European Wax Center•Youngstown, OH

12d•Onsite

About The Position

The Retail Sales Associate, also described as a Guest Service Associate, represents European Wax Center at the front desk and helps create a welcoming, memorable guest experience. The role includes greeting guests, explaining services and products, managing reservations and inquiries, processing transactions, and maintaining an organized front desk and lobby. Associates contribute to sales and rebooking goals while supporting daily center operations and collaborating with the team. Ballast Wax is a growing, multi-unit European Wax Center franchisee. The position is offered in Boardman, in person, with full-time and part-time schedules available. The hourly base rate starts at $12 depending on years of sales experience, with performance commissions and bonuses that can add $3–$7 to the effective hourly rate. Full-time employees working 30 or more hours per week receive medical and supplemental insurance. All team members are eligible for a 401(k) with employer match, paid time off, discounts on waxing services and skincare products, and performance-based STRUT Bucks. Training and opportunities for advancement are also offered.

Requirements

Bring warm, genuine, and professional energy to guest interactions.
Be comfortable educating guests and recommending services and products without being pushy.
Demonstrate a guest-first approach and provide attentive service.
Be able to handle a busy front desk, including phones, guest check-ins, and concurrent questions, while staying calm.
Be a collaborative team player who shows up and pitches in.
Be available for evenings and weekends.

Responsibilities

Warmly greet guests with professionalism and genuine enthusiasm.
Educate guests about services, policies, and what to expect during their visit.
Answer phones, manage the reservation book, and respond to guest inquiries.
Educate guests about Wax Pass savings, products, and promotions.
Communicate the benefits of waxing frequency and skincare products.
Meet or exceed individual sales and rebooking goals and contribute to center-wide performance targets.
Support opening and closing procedures and daily administrative tasks.
Process transactions accurately and manage guest profiles through the point-of-sale system.
Maintain a clean, organized, and welcoming lobby and front desk area.
Participate in ongoing training and team meetings.

Benefits

Hourly base rate starting at $12, depending on years of sales experience.
Performance commissions and bonuses that can add $3–$7 to the effective hourly rate.
Medical and supplemental insurance for full-time employees working 30 or more hours per week.
401(k) with employer match, available to all team members regardless of hours.
Paid time off, with amount varying by role and tenure.
50% off European Wax Center waxing services.
40% off European Wax Center skincare products.
Performance-based STRUT Bucks redeemable toward services and products.
Ongoing training and skill development.
Path to growth within the company.