Retail Sales Associate
About The Position
The Retail Associate is responsible for ensuring that customers have a positive shopping experience by providing courteous and efficient service, maintaining a clean and safe store, and presenting merchandise according to company standards. Associates are expected to perform assigned tasks throughout their working hours and may work in different areas of the store as business needs require. Additional tasks may be assigned when they support customer service and operational goals. The role includes greeting and assisting customers, operating registers, responding to service requests, maintaining merchandise presentation, processing new merchandise, and following loss prevention, cash-handling, and store-protection procedures. Associates must safeguard confidential information, cash, payment-card information, and merchandise, and consistently demonstrate integrity and professionalism. The position involves standing, walking, and moving around the store for up to 100% of working time, as well as regular bending, squatting, kneeling, climbing, carrying, reaching, and stooping. Occasional pushing, pulling, and lifting of more than 25 pounds may be required. Stockroom shifts require regularly pushing, pulling, and lifting more than 20 pounds. The role has no supervisory responsibilities.
Requirements
- Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to use store equipment, including PDTs, registers, and PCs, as required.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull, and lift more than 25 pounds.
- Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
- For stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.
Responsibilities
- Promote a safe and secure shopping environment, maintain clear emergency exits, and promptly correct or report unsafe conditions.
- Treat customers and associates with respect and courtesy, and maintain a friendly, professional manner.
- Greet customers throughout the store and thank them during register transactions.
- Assist customers with merchandise and questions, operate registers, respond promptly to service calls, and resolve customer issues or refer them to Store Leadership when needed.
- Represent and support the company brand and recognize fellow associates through company recognition programs.
- Perform cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
- Complete assigned sizing and recovery to keep the store neat, clean, organized, and aligned with merchandising standards.
- Move newly received merchandise to the sales floor promptly and merchandise it according to company practices and monthly presentation guidelines.
- Maintain familiarity with merchandise and brand names within assigned departments to assist customers.
- Follow loss prevention, shortage awareness, merchandise protection, and Mark-Out-of-Stock policies and procedures.
- Safeguard confidential information, cash, payment-card information, and merchandise.
- Follow procedures for cash, check, charge-card, refund, void, offline, and bankable-tender transactions.
- Execute store best practices efficiently and with a sense of urgency to maximize productivity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
