Retail Sales Associate - Womens Shoes, Crabtree Valley Mall - Full Time

Macy's•Raleigh, NC

3d•Onsite

About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-oriented selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with suitable products and services, and build trust and loyalty while working toward sales goals. The role involves more than cashiering: you engage customers, share product knowledge, and help create an inviting shopping environment. You prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, you welcome and assist customers, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty program benefits, and complete customer interactions with a sincere thank-you. You collaborate with colleagues and work to improve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires regular attendance and punctuality, flexible availability, frequent technology use, and physical activity including standing, lifting, moving, reaching, and climbing ladders.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

Deliver customer-focused selling and hospitality by understanding customer needs and providing personalized product and service recommendations.
Build customer relationships, trust, and loyalty through friendly, personal conversations and effective customer engagement.
Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty program benefits.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Use technology and cash register equipment to perform job functions and process transactions.
Collaborate with colleagues and support one another to serve customers and achieve individual and store results.
Thank customers sincerely and ensure they have what they need before leaving.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice