Retail Sales Associate

EZCORP • Miami, FL

9d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) at Value Pawn & Jewelry in Miami, Florida. The role offers a structured career path in a fast-paced retail environment, beginning with a five-week paid trainee program. Upon completing the program, employees receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees can pursue a Pawnbroker Certification Program for an additional $1 per hour, advance to Lead Pawnbroker (Shift Leader), and follow a six-month training program for promotion to Assistant Manager.

The position involves daily customer interaction, assisting with sales and reaching mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. Associates help maintain a friendly, courteous, and respectful customer-service environment. Pay is based on experience, from $15.00 to $16.00 per hour, with monthly bonus potential tied to store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, positive, outgoing, and strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent service in person and over the phone.
• Assist customers with sales and mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED