Retail Sales Associate

Pyramid Global Hospitality•La Quinta, CA

3d•Onsite

About The Position

The Retail Associate welcomes guests to the resort’s retail shops, helps them find merchandise that fits their needs, and processes purchases accurately. The associate keeps the sales floor organized and well stocked and takes ownership of guest requests, from locating a particular size to finding a gift within a guest’s budget. The role involves assisting guests with product selection, explaining merchandise details, processing purchases and returns, replenishing and organizing stock, maintaining displays, responding to guest concerns, and completing opening and closing duties. The associate follows resort procedures for cash handling, room charges, and loss prevention, while protecting guest payment information.

Requirements

Clear communication and attentive listening skills to assist guests in person and by phone.
Basic math skills to verify prices, apply authorized discounts, count change, and reconcile transactions.
Ability to learn the merchandise assortment and use point-of-sale and inventory systems accurately.
Attention to detail when handling payments, checking stock, and arranging displays.
Ability to prioritize guests during busy periods and coordinate with coworkers to keep the register and sales floor covered.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous experience in retail sales, cashiering, or guest service is preferred.
Experience in a resort gift shop, boutique, or specialty store is desirable.

Responsibilities

Greet guests, offer assistance, understand what they are looking for, and recommend merchandise suited to their preferences, occasion, or budget.
Explain product features, sizing, pricing, and care instructions; check stock and suggest alternatives when needed.
Process purchases, returns, and exchanges through the point-of-sale system according to resort procedures.
Verify guest information before posting authorized room charges, confirm prices and discounts, provide receipts, and package purchases carefully.
Receive, count, tag, and replenish merchandise; check deliveries against inventory records and report discrepancies or damaged items to the retail leader.
Keep displays tidy, prices visible, and aisles clear; refold and rehang merchandise, maintain fitting rooms where applicable, and prepare promotional displays as directed.
Listen to guest concerns, explain available options, involve a retail leader when approval is needed, and follow up on stock or pricing questions.
Complete assigned opening and closing duties, including preparing the register, balancing the cash drawer, and securing merchandise.
Follow cash-handling and loss-prevention procedures and protect guest payment information.