Retail Sales Associate - Womens Shoes, Dayton Mall - Full Time

Macy's•Dayton, OH

1d•Onsite

About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and build trust and loyalty while working toward sales goals. The role involves more than cashiering: customer engagement, product knowledge, smart selling behaviors, and teamwork are central to the position. You help maintain a clean, organized, inviting, and shoppable sales floor and fitting rooms. You stay informed about sales goals, new arrivals, popular merchandise, trends, and promotions, and support floor recovery, signage and pricing updates, and merchandise moves. You also share loyalty program benefits, help customers complete their purchases, and provide a sincere, personal farewell. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. This position requires availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices and technology.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Engage customers with a warm welcome and friendly, personal conversations; understand their needs and offer tailored product and service recommendations.
Use product knowledge and smart selling behaviors to achieve daily sales goals, acquire new customers, and build customer loyalty.
Open credit accounts and share the benefits of the company’s loyalty program.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Assist customers through checkout and provide a sincere thank-you at the end of each interaction.
Collaborate with and support colleagues to serve customers and achieve individual and store results.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice