Retail Sales Associate

EZCORP • Knoxville, TN

11d • $14 - $15 • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also described as a Retail Customer Service Team Member or Pawnbroker, for its EZPawn store in Knoxville, Tennessee. The role provides daily customer interaction in a fast-paced retail environment, helping customers with sales and reaching mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members are expected to create a friendly, courteous, and respectful customer experience.

The position offers a career path beginning with a five-week paid trainee program. Upon completion, employees receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees can pursue Pawnbroker Certification for an additional $1 per hour, advance to Lead Pawnbroker (Shift Leader), and apply for Assistant Manager, which includes a six-month training program. The listed pay range is $14 to $15 per hour, based on experience.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test after a conditional offer.
• Adherence to company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent service through in-person and telephone interactions.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Help customers with sales and reach mutually satisfying agreements regarding pawn items.

Benefits

• Free employee-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED