About The Position

As a Retail Selling Colleague in women’s shoes, you combine results-driven selling with genuine hospitality to create personalized shopping experiences. You learn about customers’ needs, recommend relevant products and services, build trust, meet sales goals, and encourage customer loyalty. The role includes maintaining a clean, organized, inviting sales floor and fitting rooms, and supporting customers throughout their visit—not just processing transactions. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they engage customers in friendly, personal conversations; recover the sales floor and fitting rooms; update signs and pricing; and assist with merchandise moves. They share loyalty program benefits and provide a thoughtful close to each customer interaction. Teamwork, dependability, adaptability, and continuous learning are important to delivering individual and store results. Schedules depend on business needs and colleague availability. All schedules include weekend shifts. Full-time colleagues typically work 30 or more hours per week; part-time colleagues typically work 12–24 hours per week.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Interest in meeting daily sales goal challenges.
  • Enjoyment of meeting people, learning about them, and sharing information.
  • Resourcefulness and willingness to adapt to changing priorities.
  • Ability to work independently and contribute to a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Welcome customers and engage them in friendly, personalized conversations to understand their needs.
  • Recommend products and services using product knowledge and customer-focused selling behaviors.
  • Work toward daily sales goals and contribute to individual and store results.
  • Share information about the Loyalty program and help build customer loyalty.
  • Keep the sales floor clean, organized, and ready for customers.
  • Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Collaborate with teammates to support customers and the store.
  • Complete register transactions and use handheld equipment and other technology as needed.
  • Work scheduled weekend shifts.

Benefits

  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off.
  • Eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups.
  • Volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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