Retail Sales Associate

Verizon•Grandville, MI

8d•$16 - $21•Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a team in a Verizon retail store to generate sales, deliver customer service, and help customers find technology solutions. The role includes learning about customers’ needs, recommending products and services, closing sales, and developing skills in merchandising and inventory operations. You may also contact current Verizon customers by phone or text and participate in Verizon-sponsored off-site events to build customer relationships. The position offers a base pay of $16.00 to $21.00 per hour, plus individual commissions tied to sales performance. Total compensation varies based on geography, hours worked, and performance. The role is onsite at a defined work location, with 40 scheduled hours per week. Employees should be willing to work evenings, weekends, and holidays, and may have opportunities to pick up additional shifts during busy periods. Verizon offers benefits and perks including medical, dental, and vision coverage; a 401(k) plan with matching contributions; paid time off and holidays; parental leave; tuition assistance; and employee discounts. Employees may be required to complete an approximately 19-minute assessment as part of the hiring process.

Requirements

High school diploma or GED.
One or more years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays; schedules are provided four weeks in advance.
Willingness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

Experience in a commission-based environment.
Demonstrated sales experience communicating with customers to find solutions.
Customer service experience.

Responsibilities

Generate retail sales by using technology knowledge and customer service to expand the Verizon network.
Identify customer needs by building connections and asking relevant questions.
Recommend products and solutions that address customer needs.
Close sales through effective communication and intuitive technology solutions.
Develop skills through ongoing training and upskilling in merchandising and inventory operations.
Contact interested current Verizon customers by phone or text to develop the customer base.
Participate in Verizon-sponsored off-site events to engage with the community and build customer relationships.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs with potential awards including travel, gifts, and other incentives.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
Tuition assistance of up to $8,000 per year.
Discounts of up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and other offerings.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection.
Pet insurance and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Newly hired employees receive up to 15 vacation days per year, increasing with additional service.
Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.