Retail Sales Associate

EZCORP • Indianapolis, IN

9d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn store at 5227 W. Washington St., Indianapolis, Indiana 46241. The role offers an opportunity to build a career in a fast-paced retail environment, with structured training and career paths. Pay is based on experience, from $13.00 to $15.00 per hour, with opportunities to increase pay and advance.

New hires begin as trainees in a five-week paid training program. Upon completion, they receive a $0.50-per-hour raise and promotion to Pawnbroker. Further opportunities include the Pawnbroker Certification Program, which provides an additional $1 per hour, promotion to Lead Pawnbroker (Shift Leader), and an Assistant Manager position with a six-month training program.

The associate interacts with customers daily, helps with sales, and works toward mutually satisfactory agreements involving pawn items such as jewelry, electronics, and musical instruments. Team members provide a friendly, courteous, and respectful customer experience. The role includes processing sales, loans, and extensions, and performing opening and closing duties.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, positive, outgoing personality and strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.
• Adhere to all company policies, procedures, and regulations.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent customer service in person and by phone.
• Interact with customers to assist with sales and reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED