Retail Sales Associate

VICI•Walnut Creek, CA

10d

About The Position

As a Retail Sales Associate at VICI, you will deliver an exceptional customer experience while driving sales and supporting daily store operations. You will assist customers with product selection, build customer relationships, maintain an organized and welcoming store, and contribute to store sales goals. The role calls for a customer-focused, enthusiastic, and motivated person who can create a positive shopping experience while representing VICI’s brand and values. VICI is a fashion brand offering women’s apparel, accessories, footwear, and handbags. Founded in 2012 as a small family-owned business, it has grown its online and social presence and retail footprint, with stores in Nashville, Fairfield, California, and Walnut Creek. The company values creativity, collaboration, and delivering exceptional products and customer experiences.

Requirements

Passion for fashion and delivering excellent customer service.
Goal-oriented, proactive, and positive attitude.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment, manage multiple priorities, and adapt to change.
Ability to work as part of a team and independently.
Strong problem-solving skills and initiative.
High level of personal and professional integrity.
Ability to prioritize tasks based on business needs.
Ability to stand for extended periods and interact frequently with customers.
Occasionally lift up to 25 pounds.

Nice To Haves

Retail or fashion industry experience preferred.
High school diploma or equivalent preferred.
Customer service or sales experience is a plus.

Responsibilities

Meet or exceed sales goals and expectations.
Create an exceptional customer experience that leaves a lasting impression.
Identify customer needs and provide styling options and tips.
Follow store policies and procedures and represent the VICI brand.
Maintain sales-floor cleanliness, product presentation, visual standards, and replenishment.
Work with a sense of urgency and with minimal supervision.
Stay up to date on current fashion trends and VICI styles.
Process shipments efficiently by unboxing, steaming, folding, and merchandising products on the sales floor.
Keep the sales floor clean, organized, and aesthetically pleasing.
Greet and assist customers while building relationships.
Place and encourage online orders for customers when products are out of stock.
Capture customer email addresses and phone numbers at checkout.
Create social media content as requested by the Marketing Team.
Perform other duties as assigned in support of the company’s success.