About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with products and services, and build trust and loyalty while working toward sales goals. The role involves more than cashiering: customer engagement, product knowledge, teamwork, and creating welcoming experiences are central to the position. You help maintain a clean, organized, and inviting shopping space. Daily work includes preparing the sales floor, staying informed about sales goals, new arrivals, popular products, trends, and promotions, and engaging customers with warm, personal conversations. You recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, promote the Loyalty program, and provide a sincere, helpful conclusion to each customer interaction. This is a seasonal position. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week; the posting does not specify the schedule classification for this role.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and ability to adapt to changing priorities.
  • Ability to work independently and contribute to a team.
  • Comfort using electronic devices and technology.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Understand customers’ needs and offer personalized product and service recommendations.
  • Engage customers with genuine hospitality, product knowledge, and friendly conversation.
  • Work toward daily sales goals and contribute to individual and store results.
  • Review sales goals and stay informed about new arrivals, popular products, trends, and promotions.
  • Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
  • Update signs and pricing and support merchandise moves as needed.
  • Share the benefits of the Loyalty program and ensure customers have what they need.
  • Collaborate with colleagues and support a welcoming, service-oriented team environment.
  • Use register and handheld equipment to perform job functions and process transactions.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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