Retail Sales Associate

EZCORP•Lakewood, CO

12d•Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn store in Lakewood, Colorado. The role offers a structured career path in a fast-paced retail environment, starting with a five-week paid training program. Upon completion, trainees receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees may pursue Pawnbroker certification for an additional $1 per hour, advance to Lead Pawnbroker (Shift Leader), or apply for Assistant Manager, which includes a six-month training program. The associate interacts with customers daily, assists with sales, and works toward mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. The role helps maintain a friendly, courteous, and respectful customer environment. Pay is based on experience, ranging from $16.00 to $17.50 per hour, with monthly bonus potential based on store and individual performance.

Requirements

High school diploma or GED.
Customer service, cashier, or retail experience.
Excellent communication and interpersonal skills.
Self-motivated, positive, outgoing, and strong work ethic.
Ability to work independently and as part of a team.
Ability to multitask.
Ability to pass a criminal background check and drug test after a conditional offer.
Adhere to all company policies, procedures, and regulations.

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
Sales background.
Bilingual ability.

Responsibilities

Provide excellent customer service by greeting customers and interacting with them in person and by phone.
Assist customers with sales and reach mutually satisfying agreements regarding pawn items.
Process sales, loans, and extensions.
Perform store opening and closing duties.
Adhere to company policies, procedures, and regulations.