Retail Sales Associate

EZCORP • Austin, TX

23h • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn store. The role provides a structured career path, paid training, opportunities for promotion, competitive pay, bonus potential, and benefits. New hires begin as trainees in a five-week paid training program and may earn a $0.50-per-hour raise and promotion to Pawnbroker upon completion. Further career options include a Pawnbroker Certification Program, promotion to Lead Pawnbroker (Shift Leader), and an Assistant Manager role with a six-month training program.

The associate interacts with customers daily, helping with sales and reaching mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. The role contributes to a friendly, courteous, and respectful store environment. Duties include greeting customers in person and by phone, processing sales, loans, and extensions, and completing opening and closing store duties.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Self-motivated, with a positive and outgoing personality and a strong work ethic.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual.

Responsibilities

• Provide excellent customer service by greeting and interacting with customers in person and on the phone.
• Help customers with sales and reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform opening and closing store duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• No-cost employee-only medical insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED