About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, make personalized recommendations, and connect them with suitable products and services. You build trust and loyalty by engaging customers, meeting sales goals, sharing loyalty benefits, and helping customers open credit accounts. You also help maintain a clean, organized, and inviting sales floor and fitting rooms. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and best-selling items, and keeping current on trends and promotions. Throughout the day, they greet customers, build relationships through friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. The role requires teamwork, dependable attendance, flexibility, and a focus on improving individual and store results.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goals and share loyalty benefits.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Ability to use electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Engage customers with genuine hospitality, understand their needs, and offer personalized product and service recommendations.
  • Achieve sales goals through customer engagement and effective selling behaviors.
  • Acquire new customers by opening credit accounts and sharing loyalty program benefits.
  • Learn about new arrivals, top-selling items, trends, and promotions to help customers confidently.
  • Maintain clean, organized, and inviting sales floors and fitting rooms by recovering merchandise and supporting merchandise moves.
  • Update signs and pricing as needed.
  • Provide attentive service through customers’ shopping experiences, including sincere thank-yous and assistance with their purchases.
  • Collaborate with colleagues and support one another to serve customers and communities.
  • Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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