Retail Sales Associate

Twin Liquors LP•Kyle, TX

2d•Onsite

About The Position

Twin Liquors is a family-owned Austin company founded in 1937. The Retail Sales Associate helps provide an excellent in-store experience by engaging customers, sharing enthusiasm and knowledge about wine and spirits, and assisting with store operations. The role emphasizes responsible alcohol service, customer satisfaction, retail execution, accurate financial transactions, and maintaining a clean, safe, well-stocked store. The position has no direct reports. A typical work week is Monday through Saturday, with availability required for scheduled shifts between 9:00 a.m. and 9:30 p.m., including opening, closing, weekend, and holiday shifts. Travel within Texas may be minimal to none.

Requirements

Must be 21 years of age or older.
Strong knowledge of company policies, goals, and standards.
Ability to act with integrity, honesty, and professionalism.
Excellent analytical, organizational, oral, and written communication skills.
Confidence and comfort engaging customers to deliver an elevated experience and excellent service to customers and partners.
Excellent interpersonal skills and ability to communicate effectively with team members and leadership.
Ability to use technology applicable to the position and access information needed for daily responsibilities.
Desire to continually develop retail sales skills and knowledge of products and services.
Ability to demonstrate creativity in promoting sales, merchandising, or marketing.
Ability to follow directions and established processes, and initiate and complete tasks without necessary supervision.
Problem-solving skills, especially in high-stress situations.
Ability to multitask and prioritize assignments while meeting deadlines and commitments.
Accuracy and thoroughness, attention to quality, ability to apply feedback, and monitoring of own work.
Full knowledge of TABC regulations applicable to the company.
Progressive retail experience.
Product knowledge in wine and spirits.
Ability to stand for four-hour intervals, totaling up to eight hours per day and 40 hours per week.
Ability to frequently climb a ladder; twist, bend, stoop, kneel, and crawl; and repeatedly lift up to 50 pounds.
Ability to work eight hours at a time, on weekdays, weekends, and opening, mid-day, and closing shifts, including working alone.
Availability for management-scheduled regular hours between 9:00 a.m. and 9:30 p.m., including opening, closing, weekend, and holiday shifts.
High school diploma or GED equivalent is required.

Nice To Haves

One to three years of experience in retail, bartending, or a restaurant setting is preferred.

Responsibilities

Practice responsible alcohol service in accordance with local and state laws, including verifying identification and preventing service to intoxicated customers.
Assist with store operations, especially cleanliness, product display fullness, signage quality, safety, and customer service.
Provide knowledgeable customer service and collaborate with coworkers to achieve high customer satisfaction and excellent sales service.
Maintain awareness of product knowledge and current or upcoming product trends.
Set and achieve high standards in retail execution.
Communicate regularly with Store Team Leaders about proper store operations.
Operate the point-of-sale system, make change, conduct credit card transactions accurately, and account for all monies at the end of each shift.
Respond promptly to customer needs, questions, and requests; seek assistance when necessary and answer the store phone system.
Ensure financial transactions are correct and maintain accuracy and coin for making change.
Perform other duties as assigned.