Rugs, Cross Creek Mall - Full Time

Macy's

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate strong product knowledge to educate customers and meet their needs. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. This position requires lifting, constant movement, standing, and reaching with arms and hands. It involves standing for at least two consecutive hours; lifting at least 50 pounds; stooping, kneeling, crouching, and climbing ladders; and reaching, including above eye level. Color vision is required. The role also involves frequent use of computers and other technology, including handheld equipment and cash registers, and processing register transactions.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
One to two years of related experience.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to perform constant movement and reaching, including above eye level, and to stoop, kneel, crouch, and climb ladders.
Color vision.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision and select suitable products, including supporting customers who use devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service by resolving problems with customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolutions.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice