Retail Sales Associate

EZCORP • Houston, TX

4d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also described as a Retail Customer Service Representative (Pawnbroker), for its EZPawn location at 1340 Gessner, Houston, Texas 77055. The role involves daily customer interaction, providing friendly, courteous, and respectful service, and helping customers reach mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members process sales, loans, and extensions, and perform store opening and closing duties.

The company presents this position as a career opportunity with a structured career path. New hires begin as Trainees in a five-week paid training program; successful completion brings a $0.50-per-hour raise and promotion to Pawnbroker. Team members may continue into a Pawnbroker Certification Program for an additional $1 per hour, pursue promotion to Lead Pawnbroker (Shift Manager), and apply for a Store Manager in Training position with a 12-week training program.

The stated pay range is $11.00 to $15.00 per hour, based on experience. The posting also mentions competitive wages, uncapped monthly bonus potential based on store and individual performance, and benefits including health insurance, a 401(k) with company match, paid time off, holiday pay, and a store discount. It specifies no-cost medical insurance for the team member when selecting the UnitedHealthcare Choice Plan.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as a member of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet and interact with customers in person and by phone.
• Provide excellent, friendly, courteous, and respectful customer service.
• Help customers reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance; no-cost team-member-only medical insurance when selecting the UnitedHealthcare Choice Plan.
• Competitive wages based on experience.
• Uncapped monthly bonus potential based on store and individual performance.
• Five-week paid training program.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Structured career path and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED