Cafe Retail Sales Associate - HRC Waikiki Family Dining

Hard Rock Hotel & Casino Ottawa • Honolulu, HI

6d

About The Position

The Retail Sales Associate (RSA) guides guests through their shopping experience and creates memorable experiences while representing Hard Rock merchandise. The role combines guest service, sales, product knowledge, store upkeep, and entertainment. The position’s essential functions are described here, but the description does not encompass all tasks that may be assigned.

Requirements

• Remain calm in a hectic, fast-paced atmosphere.
• Demonstrate strong organization, attention to detail, and a sense of urgency.
• Display a positive and outwardly friendly attitude toward guests.
• Maintain a well-groomed appearance and follow uniform guidelines.
• Follow general safety and sanitation standards.
• Recycle products where possible.
• Maintain HRC’s five core values and mission statement.

Responsibilities

• Greet guests and answer their questions accurately and politely.
• Answer the phone and direct guests to areas and restrooms.
• Process sales transactions using a point-of-sale system, handle cash and other forms of payment, and maintain proper cash drawer balances.
• Demonstrate product knowledge and determine guests’ needs through one-on-one conversations about product features and benefits.
• Use suggestive-selling techniques, including recommending related or higher-quality items.
• Maintain a clean and organized store and proper product stock levels through retail pulls and inventories.
• Display retail products according to HRC visual display standards.
• Perform opening, closing, and side duties, including cleaning glass, polishing brass, sweeping and vacuuming floors, and folding products.
• Assure each guest’s complete satisfaction, create memorable experiences, and entertain guests.

Benefits

• Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed