Retail Sales Associate
About The Position
The Retail Sales Associate / Retail Customer Service (Pawnbroker) works in a fast-paced retail environment, assisting customers with sales and reaching mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. The role provides a friendly, courteous, and respectful customer experience, including in-person and phone interactions. Employees begin as trainees in a five-week paid training program and may progress to Pawnbroker, complete a certification program, pursue Lead Pawnbroker (Shift Leader), and apply for Assistant Manager after a six-month training program.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Ability to pass a criminal background check and drug test after a conditional offer.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual ability.
Responsibilities
- Greet customers and provide excellent customer service in person and by phone.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Adhere to company policies, procedures, and regulations.
Benefits
- Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Generous paid time off.
- Holiday pay.
- Store discount.
- Five-week paid training program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
