Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate, also described as a Retail Customer Service Representative (Pawnbroker), to serve customers in a fast-paced retail store. The role involves helping customers with sales and negotiating mutually satisfactory agreements for pawn items such as jewelry, electronics, and musical instruments. Team members are expected to provide a friendly, courteous, and respectful customer experience. The position offers a career path beginning with a five-week paid trainee program. Successful completion brings a $0.50-per-hour raise and promotion to Pawnbroker. Team members may continue into a Pawnbroker Certification Program for an additional $1 per hour, pursue Lead Pawnbroker (Shift Manager) opportunities, and apply for a Store Manager in Training position with a 12-week training program.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask.
- Self-motivation, a positive and outgoing personality, and a strong work ethic.
- Ability to pass a criminal background check and drug test.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual skills.
Responsibilities
- Greet and assist customers in person and over the phone.
- Provide excellent customer service and build customer relationships.
- Process sales, loans, and extensions.
- Help customers reach mutually satisfying agreements regarding pawn items.
- Perform store opening and closing duties.
- Adhere to company policies, procedures, and regulations.
Benefits
- Free health insurance for team members selecting the UnitedHealthcare Choice Plan.
- Competitive wages based on experience.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Generous paid time off.
- Holiday pay.
- Store discount.
- Paid five-week trainee program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
