Retail Sales Associate

Ross Dress for Less•Duluth, GA

12d

About The Position

The Retail Associate is responsible for ensuring Customers have a positive shopping experience through courteous service, efficient execution of company best practices, a clean work area, and proper merchandise presentation. Associates are expected to perform assigned tasks throughout their working hours and may work in different areas of the Store as business needs require. Additional tasks may be assigned when they support Customer service and operational goals. The role prioritizes safety, respect, and professionalism in interactions with Customers and fellow Associates. Associates assist Customers, operate registers, respond to service needs, maintain merchandise and store areas, and follow procedures for loss prevention, merchandise protection, cash handling, and confidential information. The position has no supervisory responsibilities. Physical requirements include standing, walking, and moving around the Store for up to 100% of working time, as well as bending, squatting, kneeling, climbing, carrying, reaching, stooping, and occasionally pushing, pulling, and lifting more than 25 pounds. Stockroom assignments require regularly pushing, pulling, and lifting more than 20 pounds.

Requirements

Communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Use Store equipment, including PDTs, registers, and PCs, as required.
Stand, walk, and move around the Store for up to 100% of working time; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Stockroom shifts, regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors, maintain awareness on the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
Treat Customers and Associates respectfully and courteously, maintain a friendly and professional manner, and recognize fellow Associates through Company programs.
Assist Customers, including operating a register, helping with merchandise, answering questions, responding promptly to service calls, and escalating issues to Store Leadership when needed.
Represent and support the Company brand.
Perform cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the Company dress code.
Perform assigned sizing and recovery to keep the Store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise it according to company best practices and monthly presentation guidelines.
Maintain familiarity with merchandise and brand names within departments to assist Customers.
Follow loss prevention, shortage awareness, Store Protection Specialist (where applicable), and merchandise protection practices.
Safeguard confidential information, cash, credit card information, and merchandise; demonstrate integrity and honesty.
Follow Mark-Out-of-Stock policies and obtain Store Leadership review and approval for disposals.
Follow policies and procedures for cash, check, charge card, refund, void, and offline transactions; handle bankable tenders accurately.
Work with urgency, execute Store best practices, and minimize steps and touches in workflow.