Retail Sales Associate

WILD BILLS TOBACCO STAFFING LLC • Norton Shores, MI

6d

About The Position

Wild Bill’s Tobacco is seeking a Retail Sales Associate to provide a positive, comfortable, and straightforward customer experience in a retail store. The role involves building relationships with customers, understanding their needs, recommending products, and meeting or exceeding sales goals. Associates also support store operations, product knowledge, marketing, inventory, cash handling, store upkeep, and opening and closing procedures. The position may require travel within a 15-mile radius of the home store to cover shifts. Shifts may range from 4 to 12 hours and require standing on the sales floor.

Requirements

• Completion of high school or equivalent.
• Must be at least 21 years old.
• Experience in retail environments and customer service.
• Professional, energetic, and positive attitude.
• Excellent written, verbal, and interpersonal communication skills.
• Flexible scheduling availability.
• Ability to work shifts ranging from 4 to 12 hours while standing on the sales floor.
• Ability to twist, bend, squat, lift, and reach overhead.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide excellent customer service, including greeting customers, answering phones, and assessing customer needs.
• Answer questions and resolve customer inquiries and concerns.
• Build relationships with customers and suggest products that meet their needs.
• Meet or exceed sales goals.
• Participate in opportunities to gain product knowledge.
• Participate in marketing efforts to solicit new business and promote the brand inside and outside the store.
• Assist with retail store functions in compliance with company policies and procedures.
• Keep the store clean and well stocked.
• Follow all company policies and procedures.
• Travel within a 15-mile radius of the home store for shift coverage.
• Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Maintain the appearance of the store, back room, restrooms, and individual work area.
• Help customers feel confident by making their experience comfortable and simple while meeting their needs.
• Assist with other tasks, duties, or projects as assigned by management.
• Open and close the store, including locking doors and setting the alarm.

Benefits

• Health insurance for full-time employees after 60 days of employment.
• Dental insurance for full-time employees after 60 days of employment.
• Vision insurance for full-time employees after 60 days of employment.
• Life insurance for full-time employees after 60 days of employment.
• Flexible work schedule.
• Discounts on store products.
• Development and growth opportunities.
• Merit increases for full-time employees bi-annually.
• Spiffs (commission).
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED