Retail Sales Associate
About The Position
EZCORP is hiring a Retail Sales Associate, also described in the posting as a Retail Customer Service Representative (Pawnbroker), for its EZPawn location in Beaumont, Texas. The role offers daily customer interaction, helping customers with sales and reaching mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. Team members provide a friendly, courteous, and respectful environment and support customers in person and by phone. New team members start as Trainees in a five-week paid training program. Upon completion, they receive a $0.50 hourly raise and promotion to Pawnbroker. Further growth opportunities include the Pawnbroker Certification Program, which provides an additional $1 per hour, promotion to Lead Pawnbroker (Shift Manager), and a Store Manager in Training role with a 12-week training program. Pay is based on experience, from $11.00 to $15.00 per hour, with monthly uncapped bonus potential based on store and individual performance.
Requirements
- High school diploma or GED.
- Customer service, cashier, or retail experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as a member of a team.
- Ability to multitask.
- Ability to pass a criminal background check and drug test.
- Adhere to all company policies, procedures, and regulations.
- Self-motivated, positive and outgoing, with a strong work ethic.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
- Sales background.
- Bilingual.
Responsibilities
- Greet and interact with customers in person and by phone.
- Provide excellent customer service and build customer relationships.
- Help customers with sales and negotiate mutually satisfying agreements regarding pawn items.
- Process sales, loans, and extensions.
- Perform store opening and closing duties.
- Follow company policies, procedures, and regulations.
Benefits
- Free medical insurance for the team member when selecting the UnitedHealthcare Choice Plan.
- Competitive wages.
- Monthly uncapped bonus potential based on store and individual performance.
- 401(k) with company match.
- Generous paid time off.
- Holiday pay.
- Store discount.
- Paid training program.
- Career development and promotion opportunities.
- Great working hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
