Retail Sales Associate, Rookwood Pavilion - Full Time

Macy's • Cincinnati, OH

7d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You understand customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and use product knowledge and customer engagement to build trust, achieve sales goals, and inspire loyalty. The position includes helping maintain a clean, organized, inviting, and shoppable sales floor and fitting rooms.

Colleagues review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers through warm, personal conversations. They recover the sales floor and fitting rooms, update signs and pricing, assist with merchandise moves, share loyalty-program benefits, and provide a sincere closing interaction. The role also emphasizes teamwork, dependable attendance, continuous improvement, and a welcoming experience for customers and colleagues.

Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexibility for days, evenings, weekends, and holidays.

Requirements

• Flexible availability for days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to work toward daily sales goals.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities.
• Ability to work independently and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands as required.
• Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

• At least 1 year of selling or customer service experience preferred.

Responsibilities

• Understand customer needs and provide personalized product and service recommendations.
• Engage customers with warmth, product knowledge, and effective selling behaviors to achieve sales goals and build loyalty.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
• Update signs and pricing as needed.
• Share loyalty-program benefits and provide customers with helpful, courteous service through the end of their visit.
• Collaborate with colleagues and contribute to individual and store results.
• Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed