Retail Sales Associate

EZCORP • El Paso, TX

12d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member, also referred to as a Pawnbroker, at its EZPawn store. The position offers a structured career path in a fast-paced retail environment, starting with a five-week paid training program. Completing the program leads to a $0.50-per-hour raise and promotion to Pawnbroker. Employees can pursue Pawnbroker certification for an additional $1 per hour, then explore promotion to Lead Pawnbroker (Shift Leader) or Assistant Manager. The Assistant Manager path includes a six-month training program.

The role involves daily customer interaction and helping customers with sales and pawn transactions involving items such as jewelry, electronics, and musical instruments. Associates provide a friendly, courteous, and respectful customer experience. Pay is $12–$14 per hour based on experience, with potential to increase pay and position.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test after a conditional offer.
• Adherence to company policies, procedures, and regulations.
• Self-motivated, positive, and outgoing personality with a strong work ethic.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Provide excellent customer service by greeting and interacting with customers in person and by phone.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Create a friendly, courteous, and respectful environment for customers.
• Help customers reach mutually satisfying agreements regarding pawn items.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• Paid five-week training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED