Retail Sales Associate

EZCORP • Shreveport, LA

7d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member, also called a Pawnbroker, for its store at 2520 Jewella Ave., Shreveport, Louisiana 71109. The role offers an experience-based pay range of $14.00 to $15.00 per hour, with opportunities to increase pay and advance through a structured career path. New hires start as trainees in a five-week paid training program; successful completion brings a $0.50-per-hour raise and promotion to Pawnbroker. Employees may continue into a Pawnbroker Certification Program for an additional $1 per hour, pursue a Lead Pawnbroker (Shift Leader) position, and later apply for Assistant Manager, which includes six months of training.

In this customer-facing retail role, you will help customers with sales and negotiate mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. You will contribute to a friendly, courteous, and respectful store environment while handling customer service and store operations.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.
• Ability to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet and assist customers in person and by phone, providing excellent customer service.
• Interact with customers to support sales and reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED