Retail Sales Associate, Mayfair - Full Time

Macy's•Wauwatosa, WI

1d•$15 - $20

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with relevant products and services. Through customer engagement, product knowledge, and smart selling behaviors, you work toward sales goals, build trust, and inspire customer loyalty. You also help maintain a clean, organized, and inviting shopping space. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling products, and staying current on trends and promotions. They welcome customers, build relationships through friendly conversations, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and collaborate with teammates to serve customers and communities. The role emphasizes continuous improvement, teamwork, and achievement of individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move frequently, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create customer-focused shopping experiences through warm, personal engagement and genuine hospitality.
Understand customer needs and provide personalized product and service recommendations.
Use product knowledge and smart selling behaviors to meet sales goals and drive performance.
Build customer relationships, trust, and loyalty through friendly conversations and attentive service.
Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
Update signs and pricing as needed.
Share loyalty program benefits, ensure customers have what they need, and thank them for their business.
Collaborate honestly and supportively with colleagues to serve customers and communities.
Work toward individual and store results and continue learning and improving.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice