Retail Sales Associate

EZCORP • Mission, TX

12d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate / Retail Customer Service Team Member (Pawnbroker) for its EZPawn location in Mission, Texas. The role offers customer-facing retail work in a fast-paced store environment, with a structured career path and opportunities to develop skills and advance. New hires begin as trainees in a five-week paid training program; upon completion, they receive a $0.50-per-hour raise and promotion to Pawnbroker. Employees can pursue a Pawnbroker Certification Program for an additional $1 per hour and may advance to Lead Pawnbroker (Shift Leader) or Assistant Manager, which includes a six-month training program.

The associate helps customers with sales and pawn items—including jewelry, electronics, and musical instruments—and works toward mutually satisfying agreements. The role is part of the store customer service team and aims to provide a friendly, courteous, and respectful customer environment. Pay is based on experience, with a stated range of $12 to $13 per hour, plus monthly uncapped bonus potential based on store and individual performance.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Self-motivated, positive, outgoing, and possessing a strong work ethic.
• Ability to work independently and as part of a team.
• Ability to multitask.
• Must be able to pass a criminal background check and drug test after a conditional offer.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual ability.

Responsibilities

• Greet customers and provide excellent customer service in person and over the phone.
• Interact with customers about sales and pawn items and help reach mutually satisfying agreements.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free employee-only health insurance when selecting the BlueCross BlueShield EPO Plan.
• Competitive wages based on experience.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Five-week paid training program.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED