Retail Sales Associate

Vuori•Long Beach, CA

15h

About The Position

A Retail Sales Associate at Vuori builds connections with customers and communicates the brand’s values through product knowledge and an optimistic, engaging approach. The role focuses on delivering excellent customer service, achieving sales goals in a team-based commission environment, and supporting store operations and visual merchandising. Associates also help maintain an organized, clean, and well-stocked store while working collaboratively with the sales team and management.

Requirements

Ability to develop relationships with customers and colleagues.
Ability to handle customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.
Availability to work nights, weekends, and holidays.

Responsibilities

Create an unforgettable customer experience and build lasting relationships with customers.
Work with the sales team to ensure customers receive excellent service, including greeting them promptly and engagingly.
Prepare fitting rooms, locate sizes, and provide knowledgeable feedback about merchandise style and fit.
Achieve sales goals in a team-based commission environment.
Develop product knowledge, including the broader fashion landscape and activewear, to serve as an expert for customers.
Assist with projects while keeping the customer experience a priority.
Communicate inventory needs to support business goals.
Keep the sales floor stocked each evening and collaborate with management on inventory management.
Clean the retail store regularly, including floors and bathrooms.
Understand and follow cash-control procedures, including bank deposits and petty cash.
Assist with implementing and maintaining merchandising and visual directives.
Keep the selling floor neat, clean, organized, and consistent with the correct visual image.
Identify and communicate product concerns promptly.
Adhere to scheduled shifts punctually and work nights, weekends, and holidays.