Retail Sales Associates | Rhode Island T.F. Green International Airport

Retail and Dining Positions•Warwick, RI

About The Position

A Sales Associate is responsible for daily execution of the company’s Mission Statement, including providing first-class service to internal and external customers. The associate may work on the sales floor or in a support environment and helps ensure a positive customer shopping experience in a well-maintained, friendly setting. The role includes customer service and selling, store upkeep and visual merchandising, processing transactions and inventory-related activities, completing required process controls, and following company policies and procedures. Associates must maintain a safe working environment and comply with cash-handling and loss-prevention procedures.

Requirements

High school diploma or equivalent.
Demonstrated selling experience in a fast-paced, service-oriented retail setting.
Excellent customer service skills and the ability to communicate effectively in English.
Ability to work various shifts in a 7/365 team-oriented environment.
Self-starter with the ability to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Proficiency in reading, writing, and mathematics.
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and applicable FAA requirements.
Ability to meet Department of Transportation requirements.

Nice To Haves

Minimum one year of retail or customer service experience preferred.

Responsibilities

Provide first-class service to internal and external customers.
Greet, sell to, and thank customers, putting the customer first.
Provide personalized customer service through needs analyses and product recommendations.
Offer customers promotional products and services.
Resolve customer service issues and escalate them when required.
Create and maintain good working relationships with fellow associates.
Maintain store appearance through visual merchandising, housekeeping, and maintenance standards.
Conduct customer transactions accurately and efficiently using the point-of-sale system.
Complete receiving, cycle counts, product returns, transfers, and other transactions using a handheld device.
Complete required process controls and paperwork accurately and efficiently.
Follow company policies and procedures and maintain a safe working environment.
Comply with cash-handling and loss-prevention standard operating procedures.