Retail Banker II (Rhode Island Place)

TD Bank•Columbia, NE

5d•Onsite

About The Position

This banking professional delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards. The position manages leads and conducts proactive outreach at a bank location, engaging clients through walk-in, appointment, and outbound opportunities. It identifies client needs, explains relevant products and services—including mortgage options—and provides tailored guidance for complex client scenarios. The Retail Banker II coordinates referrals and partner hand-offs, follows through on commitments, advocates for clients, and ensures accurate documentation and compliance with policies and regulations. The role also helps monitor team workflow, prioritize tasks, and delegate responsibilities.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
Strong communication skills, including the ability to communicate clearly and confidently with diverse client populations.
Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client-facing and operational situations.
Proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Eligibility for employment with a covered financial institution and for registration as a registered mortgage loan originator under applicable regulations.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

Prior experience in a banking environment, including teller, platform, or relationship banking roles.
Notary license, or ability to obtain one.

Responsibilities

Cultivate and sustain long-term client relationships through lead management and outbound engagement.
Engage clients through walk-in, appointment, and outbound opportunities; conduct goals-based discovery to identify expressed and unexpressed needs.
Use TD systems and tools to identify appropriate solutions and next actions, capture client information, and follow through on commitments and partner hand-offs.
Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed decisions.
Manage complex client scenarios by considering clients’ goals and financial positions, collaborating with partners, and ensuring referrals are executed effectively.
Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
Resolve client concerns end-to-end where possible and escalate them promptly when needed.
Maintain accurate documentation and comply with operational, risk, AML, identification-verification, authentication, and regulatory requirements.
Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
Act as a team leader by monitoring workflow, prioritizing tasks, and delegating responsibilities.
Complete required training, strengthen risk and compliance knowledge, and contribute to team development and a positive work environment.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training programs
Online learning platform
Mentoring programs
Variable compensation or incentive awards, potentially including cash and/or equity awards