Retail Sales Associate

AAA Club Alliance • Christiana, DE

10d • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Retail Sales Associate for its Newark, Delaware location. The role combines retail sales and customer service, including promoting AAA products, helping members plan domestic travel, responding to overflow Roadside Assistance calls, and providing backup support for other services. The position has a 37.5-hour work week, with store hours Monday through Friday from 9:00 AM to 5:30 PM and Saturday from 9:00 AM to 1:00 PM; there are no Sundays. Starting base compensation is $17.18 to $21.97 per hour, adjusted for experience, geographic location, and other job-related factors. The role is also eligible for incentive pay, with an average payout of $162 to $389 per month.

Requirements

• Previous sales and customer service experience, with the ability to drive results and exceed expectations.
• Effective written and oral communication skills to engage customers and explain the value of AAA memberships.
• Computer skills and the ability to navigate multiple websites and programs while multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain it within six months of employment.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership license or other license required to perform the essential functions of the position.

Nice To Haves

• Basic geography knowledge.

Responsibilities

• Consistently upsell and cross-sell AAA products, including new memberships, credit cards, and insurance referrals.
• Assist members with planning domestic vacations, including car rentals, hotels, vacation packages, maps, tour books, and TripTiks.
• Answer incoming overflow Roadside Assistance calls during peak call volumes and help ensure timely, efficient service.
• Provide backup support for Cashiering, Tag and Title, and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; full-time retail associates can accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Incentive pay, with an average payout of $162 to $389 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED