Retail Sales Associate

Verizon • Lake Forest, CA

1d • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a retail team to generate sales, provide exceptional customer service, and help customers find technology products and services that meet their needs. The role includes learning about customers through questions and conversation, recommending complete solutions, and closing sales. You will also build product knowledge through ongoing training and develop skills in merchandising and inventory operations. You may contact current Verizon customers by phone or text and engage with the community at Verizon-sponsored off-site events.

The position is onsite at a defined work location, with 40 scheduled hours per week. Candidates must be willing to work evenings, weekends, and holidays, and may have the opportunity to pick up additional shifts, particularly during peak periods. The schedule is provided four weeks in advance.

Compensation includes a location-dependent hourly base rate and individual sales commissions. The posting gives a starting base pay rate of $18.27 per hour for the location on the requisition; it also describes a broader base-pay range of $16.00 to $21.00 per hour. Commission earnings depend on sales performance.

Requirements

• High school diploma or GED.
• One or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Openness to pick up additional shifts.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.
• Spanish bilingual skills preferred.

Responsibilities

• Generate retail sales by using knowledge and enthusiasm for technology and providing exceptional customer service.
• Discover customers’ needs by building connections and asking relevant questions.
• Recommend products and solutions that meet customers’ needs.
• Close sales through clear communication and intuitive technology solutions.
• Develop product and operational knowledge through ongoing training, including merchandising and inventory functions.
• Contact interested current Verizon customers by outbound calls and text messages to develop the customer base.
• Participate in off-site Verizon-sponsored events to engage with the community and build customer loyalty.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and performance incentives.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
• Tuition assistance of up to $8,000 per year.
• Discounts of up to 50% on Verizon products and services.
• Additional discounts on attractions, automotive, travel, and other offerings.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year.
• Adoption assistance.
• Newly hired employees receive up to 15 vacation days per year, increasing with additional service.
• Potential premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED